Frequently asked questions
General Information about Scribematic
What Does Scribematic Do?
The Scribematic server can remain open throughout the day, ready for the next patient without needing to load the EHR on a portable device. It is EHR agnostic, portable, and follows physicians across different sites using various EHRs, making it ideal for locum work or combined outpatient and inpatient practice.
What makes server-based Scribematic better than an AI processor integrated with my EHR?
The Scribematic server can remain open throughout the day, ready for the next patient without needing to load the EHR on a portable device. It is EHR agnostic, portable, and follows physicians across different sites using various EHRs, making it ideal for locum work or combined outpatient and inpatient practice.
Can Scribematic be used if my patients do not speak English?
Yes, Scribematic supports over 90 languages. You can conduct your patient interview in almost any language, and Scribematic will produce a medical note in English or the selected language for placement in your EHR.
What medical specialties does Scribematic support?
Scribematic supports all specialties due to its high degree of customizability. It is suitable for documenting any kind of visit, from outpatient to inpatient to dictation.
Getting Started and Support
How do I sign up for Scribematic?
To sign up for Scribematic, click the “Sign Up” button. You will be guided through the process of creating an account and setting up your practice.
What is the cost of Scribematic?
Scribematic offers a free trial for new users. After the trial period, Scribematic is available for a monthly subscription fee. You can see our pricing on our pricing page and feel free to contact us for more information.
How do I get help with Scribematic?
Scribematic offers a variety of support options, including chat, phone, and email support. Our team is available during business hours to assist with any questions or issues you may have.
Are there help resources available for Scribematic users?
Absolutely! Scribematic has a YouTube channel with helpful information. Our support team is also available via chat, phone, and email during business hours. Contact us at (801) 477-6911 or service@scribematic.ai.
Functionality and Usage
How does Scribematic capture and process notes?
Scribematic actively captures ambient conversation during patient encounters. Advanced AI swiftly processes the information, identifying relevant material, and generates comprehensive clinical notes within seconds, ready for your review.
How long does it take Scribematic to complete a note?
Most notes are completed within seconds to a couple of minutes. Larger, more complex encounters may take a bit longer, but your note will usually be ready before you return to your workstation.
Does Scribematic use human processing to complete a note?
No, Scribematic uses sophisticated AI to craft accurate notes without third-party review, ensuring fast turnaround and increased privacy.
Can I continue using my current templates with Scribematic?
Yes, Scribematic allows you to paste your current templates using the “Create Template” function, with some suggested formatting changes to optimize automatic data insertion from your conversation.
How can Scribematic improve efficiency for in-room documentation?
By allowing you to focus on the patient instead of documentation during the visit, Scribematic helps complete encounters and documentation faster, improving overall efficiency.
Editing and Customization
What if I want to make corrections or add additional information after the note is finalized?
For simple changes, each section has an edit, type, and correct function. For extensive changes, use the “Talk To Your Note” feature to address any changes by speaking, and Scribematic will update the note accordingly.
How can I save or export my notes?
Exporting your notes as text through copy and paste is efficient and cost-effective for most practices. Additionally, we offer an API for direct integration with your EHR.
Is it possible to print notes from Scribematic?
Yes, you can print notes. For specific formatting needs, use a word processor like Apple Pages or Microsoft Word.
Integration and Compatibility
Is Scribematic compatible with different EMRs?
Yes, Scribematic is EMR agnostic. You can copy the text output of your note directly into your EMR. We also provide an API for integration with your EMR by your IT team.
Will this work with my EMR?
Yes, Scribematic is EMR agnostic. You can copy the text output of your note directly into your EMR. We also provide an API for integration with your EMR by your IT team.
Can Scribematic return a billing code based on my encounter?
Yes, Scribematic can generate billing code recommendations based on your clinical documentation. This includes:
- ICD-10-CM codes for diagnoses
- CPT codes for procedures and visit types
- Medical Decision-Making (MDM) levels, which influence E/M coding
Can I use Scribematic for telehealth visits?
Yes. Here are a few tips for the best results:
– If using the phone, put it on speaker and have Scribematic listen from your computer.
– If using Zoom, have Scribematic listen from your computer or phone.
– If you're using a video platform *other than Zoom*, we recommend “Loopback” (one-time purchase for Mac) or “Voicemeter” (free for Windows). These apps route audio into Scribematic. Our tech team is happy to help you get set up.
– If you're using headphones during visits, Loopback or Voicemeter is also recommended to ensure Scribematic hears both sides of the conversation.
– *Note about Google Meet*: It has a feature that silences one speaker when both people talk at once. This may cause Scribematic to miss parts of the conversation, leading to less complete notes. It still works with Google Meet—just be aware of this limitation.
– If using the phone, put it on speaker and have Scribematic listen from your computer.
– If using Zoom, have Scribematic listen from your computer or phone.
– If you're using a video platform *other than Zoom*, we recommend “Loopback” (one-time purchase for Mac) or “Voicemeter” (free for Windows). These apps route audio into Scribematic. Our tech team is happy to help you get set up.
– If you're using headphones during visits, Loopback or Voicemeter is also recommended to ensure Scribematic hears both sides of the conversation.
– *Note about Google Meet*: It has a feature that silences one speaker when both people talk at once. This may cause Scribematic to miss parts of the conversation, leading to less complete notes. It still works with Google Meet—just be aware of this limitation.
Compliance and Updates
How does Scribematic ensure HIPAA compliance?
Scribematic meets all HIPAA requirements. The examining physician determines how notes are identified, and all data is deleted from the encrypted server 60 days after completion.
How does Scribematic handle updates?
All updates are prepared on the server’s staging platform and released after testing, ensuring no upgrade downtime to interrupt your workflow.
Do I need to let my patients know I will be using an AI medical scribe?
Scribematic recommends obtaining patient consent either verbally or in writing as part of standard intake forms. Some jurisdictions may require documentation of patient consent—please consult local and state regulatory bodies to ensure compliance.
Comparison with Other Systems
What is the difference between Scribematic and other AI note systems?
Scribematic uses multiple LLMs for higher accuracy and offers personal support. We incorporate user suggestions into our AI, making it more user-friendly and efficient.
My CFO prefers a “big name” provider for AI note systems. Why choose Scribematic?
Scribematic specializes solely in AI note systems, using multiple LLMs for higher accuracy. Our support is personal, and we incorporate user suggestions into our AI.
